Experience Consulting Group: What We Do

Experience Consulting Group is a Denver CO and Boulder CO based UX Consulting and UX Staffing agency. We support clients both locally and nationally.

 

CX Audit Customer Experience Audits / CX Audits

This offering identifies oppportunities to overcome challenges and barriers within the Customer Expderience of any mobile app, website, kiosk, etc. We don't merely assess whether Customers can easily interact with your experience but we also assess what it means in terms of achieving YOUR business goals too.


Customer Experience barriers and challenges can be the causes or contributors to negative business consequences:

  • High Drop off rate for first time users
  • Lower than expected conversion rates
  • Low rates of repeat use
  • Slow adoption of of important features by users
  • Substantial revisions to a product not meeting user needs
  • High demand for tech support for users

    • Customer Experience Audits are Value Centric and Planning Oriented

    Learn About CX Audits »

    CONVERSION AUDIT
    Conversion rates aren't living up to expectations? Are there barriers in your experience that are inhibiting your user's ability to convert? A focused Conversion Audit can identify opportunities to improve conversion.

    ANALYTICS ASSESSMENT
    Are you getting the right data to inform your team's design decisions? Are your Analytics platforms and tools collecting the right data in an optimal fashion? Need dashboards to help communicate progress toward KPIs?



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    UX Design and Research Resources

    Use our senior UX Resources to lead your projects, workshops or to augment your current team or provide extra capacity during busy times. We setup projects for success and provide mentorship to growing teams.


    Senior UX Strategist / Researchers
    Experienced UX & Product Designers
    UX Mentors and Leaders

    Get UX Resources »

    Become a Consultant »

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    UX Strategy

    Gathering and organizing all the research and artifacts uncovered and created during the Discovery Process can be challenging. Having a concise UX Brief with all the UX research and artifacts in one place is a great solution. Let us assmble a UX Brief for an upcoming project.

    ACCESSIBILITY AUDIT
    Is your site or product up to Accessibility requirements? If not, are you a target for an Accessiblity lawsuit? Accessible products and websites are essential. How does your property stack up to WCAG compliance?

    LOOKING FOR UX FREELANCERS
    We're always looking for experienced UX Freelancers. Prefer Denver based, but remote working has broken down barriers to working anywhere. Contact Us to setup a call and discuss freelance opportunities.